Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times We offer the following shipping options within New Zealand:
- Standard Shipping – 12-14 business days
Shipping rates are calculated at checkout based on your order size and location.
International Shipping We currently ship to selected international destinations. International delivery times vary by location and may take 7–21 business days. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your delivery.
Lost or Damaged Items If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date at [your contact email] and we'll make it right.
Questions? Reach out to us at lukechristall84@gmail.com — we're happy to help!